Privacy & Security Policy
Last updated 24th May 2018
BrightSparks 4Kids Limited fully complies with current GDPR and consumer legislation. This policy sets out how BrightSparks 4Kids Limited uses and stores your personal data which is collected either through our online shop, electronically via emails, or verbally from phone calls.
Who we are?
BrightSparks 4Kids Limited is registered in England & Wales as BRIGHTSPARKS4KIDS LIMITED under Company Registration number: 8937421
Our commitment to your privacy
Your privacy and security is of the highest importance to us. We put in place all reasonable technical, security and procedural controls required to protect your personal in whatever format we hold it. We will never release your personal details to any outside company for mailing or marketing purposes.
The information we collect
When you make a purchase from us, either online, by email or phone call we collect certain personal information from you, for example: your name, email address, phone number, payment address and delivery address.
Our credit card transactions and order delivery services are handled by reputable third-party banking and distribution companies. Who receive the information needed to verify and authorise your payment card and to process your order. Every third party we use complies with current legislation and is under strict obligation to keep your personal information private. BrightSparks 4Kids Limited does not store any credit card information.
How we use your information
We use your information to process your order(s), request payment(s) and keep records to enable us to give follow up customer service if requested by you. We also use your information to meet our legal obligations, for example, VAT evidence, product warranty and the unlikely event of a product recall.
If you have previously purchased from us, opted to receive marketing emails from us, or we believe there is a legitimate interest, we may use your email address to contact you from time to time with details of new products or product promotions etc.
How we store your information
We store your information within our companies secure system.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of BrightSparks 4Kids.
We may also keep your personal information for up to 8 years to enable us to:
- Respond to questions or complaints about your purchases
- To maintain records according to legal requirements
- Issue recycle instructions
You have the right to access any personal information we hold about you.
If you feel that we should no longer be using your personal information, you can request that we erase the personal data we hold on you. When we receive your request we will confirm that your personal data has been deleted or tell you why it cannot be deleted as there may be legal reasons why we need to keep your personal data.
If you no longer wish to receive marketing emails from us you can either click the ‘unsubscribe’ link at the foot of our marketing emails or email your request to: firstname.lastname@example.org
If you want to request the deletion of your personal data please contact us via the following email address: email@example.com